Disputes and breakdowns in working relationships can disrupt teams, impact productivity and create risk for employers. When tensions escalate, a structured and neutral mediation process can help restore communication and rebuild trust before issues develop into formal grievances or legal action.
We support organisations across the UK by helping employees address concerns, understand each other’s perspectives and work towards a practical, mutually agreeable resolution.
By choosing our Workplace Mediation Service, you gain access to:
Our goal is to help you restore harmony, rebuild cooperation and maintain a professional working environment.
We take a structured, supportive approach to ensure mediation is fair, constructive and aligned with best practice.
Private Individual Meetings
Our mediator meets privately with each participant to get a better understanding of their perspective, concerns and desired outcomes.
Joint Mediation Session
When appropriate, parties come together in a controlled and guided session to discuss issues openly and explore solutions.
Facilitated Agreement
The mediator supports both parties in identifying mutually acceptable outcomes and, where beneficial, drafting a written agreement.
Follow-Up Guidance
We provide recommendations and support on how to maintain the agreed changes and improve communication moving forward.
Workplace mediation is a voluntary and confidential process facilitated by an independent mediator. The aim is to help the parties involved communicate openly, explore the root causes of the issue and identify a way forward that everyone can agree to.
Mediation is often used to resolve:
By addressing matters early, mediation helps prevent escalation into formal grievance or disciplinary procedures. It provides a safe space for conversations that are difficult to manage internally and encourages positive long-term working relationships.
Mediation can be an effective alternative to formal processes, offering clear benefits for employers and employees alike.
Impartial and Professional Support
A neutral mediator ensures the process is fair, balanced and free from internal bias, helping all parties feel heard and respected.
Cost-Effective Conflict Resolution
Resolving issues early through mediation is often more efficient, less disruptive and more cost-effective than lengthy formal procedures.
Reduces Risk and Protects Wellbeing
Mediation minimises the emotional impact that unresolved conflict can have on individuals and the wider team, supporting a healthier workplace culture.
Encourages Collaboration and Understanding
The process helps parties reflect on communication styles, expectations and behaviours, laying the groundwork for improved working relationships.
Supports Long-Term Productivity
When conflict is resolved, employees can refocus on their roles and the organisation benefits from stronger, more engaged teams.
Mediation is particularly effective when:
Our experienced mediators handle complex and emotionally charged situations with sensitivity, ensuring all participants feel supported.
If workplace conflict is affecting morale, productivity or team cohesion, our mediation specialists are ready to provide confidential, impartial support tailored to your organisation’s needs.
Whether you’re seeking early intervention to address interpersonal issues, require a structured process to guide parties toward a practical resolution, or need external support to de-escalate tensions before they escalate into formal grievances, our team will work with you to understand the situation and recommend an appropriate mediation pathway. Our approach focuses on clear communication, voluntary participation and mutually acceptable outcomes that help rebuild trust and strengthen working relationships.
Contact us today to discuss your mediation needs, arrange an initial consultation, or request a tailored proposal that supports conflict resolution and promotes a positive workplace culture.
We offer a range of HR services to keep your operations running smoothly. Take the complexity and uncertainty out of human resources and explore our service range below or get in touch with our team for more information.
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Great, informative course. Tutor was keeping us involved and made sure we understand all material.
It definitely helped me see Health & Safety from different perspective and realise importance of this sector.
IOSH Managing Safely Training.
"I am in no doubt that AW Safety 's continued support has strengthened and developed our business and therefore I would highly recommend them to any company or individual."
Having considered our quick growth I was concerned about the level of support we were receiving from our Health and Safety company. With that in mind and the fact that I had heard of the excellent support that AW Safety provide to their clients, I made contact with Adam. At our initial meeting we discussed my plans, requirements and expressed my support for continuous improvement in health and safety. He suggested various short term changes including for example, regular site audits and a number of long term changes, including, a training matrix and training plan for Staff and Operatives. From the outset I was very impressed with the extent and flexibility of services provided and therefore we agreed terms to commence.
Site Audits have been found to be really positive and embraced by both our Management and Operatives.
As AW Safety work for a wide range of clients in various sectors and various size of businesses it is really positive that they adopt and share new and good practices, including passing them on to support and develop our business further. As they also offer in house training that has been found to be really beneficial.
I am in no doubt that AW Safety’s continued support has strengthened and developed our business and therefore I would highly recommend them to any company or individual.
I have had nothing but good reports back from the attendees.
They were particularly complimentary about your techniques and the way you put things across.
Certainly if I have any further needs you are on top of my list.
I think the whole process of getting the course done from start to finish was easy and well managed.
I am delighted with the support I have received from AW Safety. They have provided first class support for our UK wide engineering business that operates 24/7, 365 on life safety systems.
All of our queries from navigating complex construction protocols and support with bids and tenders to coordinating nationwide mandatory training was done to a high standard within our time critical environment. I will continue to recommend AW Safety to any business.
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